The art of dealing with customer complaints and objections

Introduction to the course and objectives

The course aims to acquire excellence skills in customer service, dealing with complaints and objections of upset customers, and gaining their satisfaction.

Target Peopel

• Customer service workers.
• Marketing and sales workers.
• Tourism and hotel workers.

Course Content

• Define the client.
• The importance of customer service.
• Know your customers.
• What does the customer want?
• The importance of developing communication skills.
• Non-verbal communication.
• Listen.
• Verbal communication.
• Choose words.
• tone of voice
• Decent professional appearance.
• First impression.
• Professional interview with the client.

Information about the course